Sonos, an organization generic for its instant audio system, announced earlier this week that certain older products would lose software aid come this may additionally. On Thursday, amid backlash, the CEO walked lower back these statements.
"All Sonos items will proceed to work previous may also," wrote CEO Patrick Spence on Twitter, attaching a letter posted to the Sonos web page.
The letter considerations an apology on behalf of Spence and the enterprise, and states that Sonos "did not get this appropriate from the beginning."
Spence assures shoppers in the letter that legacy products will continue to function at all times, even though they are not continuously up to date with new application -- a concern expressed by using patrons.
"whereas legacy Sonos items won't get new software elements, we pledge to retain them up to date with worm fixes and safety patches for provided that viable," Spence wrote.
one other difficulty raised via patrons changed into the problem of legacy items and modern items being unable to work together.
Spence addresses this within the letter, although he specifies that modern items may be in a position to work together, as will legacy ones, in an upcoming new plan -- leaving out whether modern and legacy items might be able to work together.
Sonos is well-known for top-end sensible audio system, a few of which retail for lots of of greenbacks.
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